RETURN TERMS
You can return or exchange an item within 14 days of receiving it.
To do so, please make sure that:
- the item is not among goods that cannot be exchanged or returned;
- no more than 14 days have passed since you received the item;
- the item is complete and its packaging is intact;
- the item has not been used (no signs of use, dirt, foreign odours, scratches, chips or scuffs, and it has not been altered), is complete and its packaging is intact (opened packaging is not considered damage to its presentable condition);
- the factory (warranty) seals, tags and labels are preserved;
- you have the payment document (receipt).
If these conditions are not met, we will have to send the item back at your expense.
For returns and exchanges, shipping is paid by the buyer. To return an item with free shipping, use Nova Poshta’s “Easy Return” service — see how it works at novaposhta.ua/lp/
Returns are accepted only if the parcel was sent without cash on delivery; otherwise the courier will not be able to deliver it to our warehouse for processing the return or exchange.
To process your return or exchange quickly, use the return form included in your parcel: fill in all the details and send it together with the item in the same parcel.
WARRANTY
The warranty period for clothing is 14 days from receipt. If during this period you find a manufacturing defect or the item does not match your order, contact us by email at support-notyetclo@gmail.com or on Telegram @managernotyet. If the defect or packing error is confirmed, the Seller covers the cost of return shipping. This does not limit the buyer’s rights under applicable law.
For more details, contact our manager by email at support-notyetclo@gmail.com or on Telegram @managernotyet.
HOW REFUNDS WORK
If the Buyer refuses the Goods, the Seller refunds the cost of the returned Goods within 30 calendar days from the date the returned Goods arrive at the Seller’s warehouse together with the return form completed by the Buyer.
The cost of the Goods is refunded only to the person named in the Order, provided that this person presents the receipt for the Goods being refunded.
If the Buyer provided incorrect details in the Order, did not provide a receipt for the refund, or made specific requests regarding the size of the Goods, shipping or other agreements on exchange or return terms set by the Seller before dispatch, and then withdraws from them, the Seller reserves the right to refuse a refund to such a Buyer.
Shipping costs for delivering the goods and transferring the money are paid by the Buyer. If the Buyer did not collect the parcel or refused it at the post office, the shipping cost is deducted from the value of the returned goods.
HOW EXCHANGES WORK
An exchange is completed within 1–3 days after the Seller receives the item.
Exchange options:
- exchange for the same item;
- purchase of another item from the available range with a corresponding price adjustment, if the same item is unavailable;
- exchange for the same item as soon as it is back in stock.
For more details, contact our manager by email at support-notyetclo@gmail.com or on Telegram @managernotyet.