This is an English translation provided for convenience. In case of any discrepancy, the Ukrainian version prevails.
PUBLIC OFFER AGREEMENT for the sale of goods in the notyet online store
Version of 9 November 2026.
1. GENERAL PROVISIONS
1.1. This document is the Seller’s public offer to conclude a sales contract for the goods presented on https://notyetclo.com with any person who accepts its terms. The contract is concluded in accordance with the Civil Code of Ukraine and the Laws of Ukraine “On Electronic Commerce” and “On Consumer Rights Protection”.
1.2. The terms of the offer are the same for all Buyers.
1.3. Before placing an Order, the Buyer must read this offer, the Privacy Policy, the Return Terms and the payment and delivery information on the Site.
1.4. Acceptance of the offer is the placing of an Order on the Site. The contract is concluded when the Buyer receives the Seller’s Order confirmation by email, messenger or phone.
1.5. The contract is concluded electronically and has the same legal force as a written contract.
2. DEFINITIONS
2.1. Seller – the individual entrepreneur selling goods under the “notyet” brand. Seller details are given in section 16.
2.2. Buyer – a legally capable individual aged 18 or over, or a legal entity or individual entrepreneur, placing an Order on the Site.
2.3. Site – the Seller’s online store at https://notyetclo.com.
2.4. Goods – clothing and other goods presented on the Site.
2.5. Order – the Buyer’s properly completed request to purchase Goods.
2.6. Delivery service – the carrier delivering the Order (in particular Nova Poshta LLC and Ukrposhta JSC).
3. SUBJECT OF THE AGREEMENT
3.1. The Seller undertakes to transfer the Goods into the Buyer’s ownership, and the Buyer undertakes to pay for and accept them on the terms of this agreement.
3.2. The name, price, composition, sizes, available colours and other characteristics of the Goods are stated on the product page.
3.3. Product photos are for illustration. The colour shade on screen may differ slightly from reality due to device settings and lighting during the shoot. Such a difference is not a defect.
4. PLACING AN ORDER
4.1. The Buyer selects the Goods, size and quantity, adds them to the cart and completes the checkout form.
4.2. To fulfil the Order, the Buyer provides their full name, phone number, email, town and branch, parcel locker or delivery address, and payment method.
4.3. The Buyer is responsible for the completeness and accuracy of the data provided. The Seller is not liable for delays or failed delivery caused by errors in the Buyer’s data.
4.4. The Seller may contact the Buyer to clarify the Order. If the Order cannot be confirmed, the Seller may cancel it.
4.5. Quantities are limited to available stock. If the ordered Goods turn out to be unavailable, the Seller informs the Buyer and offers a replacement or cancellation. If the Order is cancelled, any payment is refunded in full.
4.6. The Seller may refuse an Order if the data provided are incomplete or clearly inaccurate.
5. PRICE AND PAYMENT
5.1. Prices on the Site are in Ukrainian hryvnias (UAH). Prices in other currencies that can be selected on the Site are for reference only and are calculated at the National Bank of Ukraine rate. Payment is made in UAH only.
5.2. The price is fixed at the moment the Order is placed and cannot be changed by the Seller afterwards.
5.3. Available payment methods are listed on the “Payment” page and at checkout: cash on delivery, online card payment, Apple Pay / Google Pay, bank transfer to the Seller’s account.
5.4. For cash on delivery, the delivery service charges the Buyer a money-transfer fee at its own rates.
5.5. Delivery is not included in the price unless the Site explicitly states otherwise (for example, free delivery above a certain amount).
5.6. The Buyer’s payment obligation is fulfilled when the funds reach the Seller’s account or the cash-on-delivery amount is paid to the delivery service.
5.7. If the Buyer chose prepayment and the funds are not received within 3 (three) calendar days, the Seller may cancel the Order.
6. DELIVERY
6.1. Orders are delivered within Ukraine by the delivery services available at checkout: to a branch, parcel locker or by courier.
6.2. Delivery cost is determined by the delivery service’s rates. Estimated delivery time is 1–3 business days from dispatch.
6.3. The Seller is not liable for delays caused by the delivery service but helps the Buyer track the shipment.
6.4. Ownership passes to the Buyer upon receipt. The risk of accidental loss or damage during delivery remains with the Seller until the shipment is handed to the Buyer.
6.5. If the Buyer does not collect the shipment within the period set by the delivery service, the Seller may cancel the Order. Return shipping costs may then be deducted from any prepayment.
7. ACCEPTANCE OF GOODS
7.1. On receipt, the Buyer is advised to check the packaging, quantity and appearance of the Goods in the presence of the delivery service employee.
7.2. If the shipment is damaged or the Goods do not match the Order, the Buyer should draw up a report with the delivery service and notify the Seller within 1 (one) day, sending photos.
7.3. Not checking the Goods on receipt does not deprive the Buyer of their statutory rights regarding hidden defects.
8. RIGHTS AND OBLIGATIONS OF THE PARTIES
8.1. The Seller must: deliver the Goods according to the Order; provide accurate information about the Goods, price, payment and delivery; keep the Buyer’s personal data confidential; consider the Buyer’s requests.
8.2. The Seller may: change prices before an Order is placed; change the range; amend this offer under section 14; cancel an Order in the cases provided for in this agreement.
8.3. The Buyer must: read the offer before placing an Order; provide accurate data; pay for and accept the Goods.
8.4. The Buyer has the rights provided for in this agreement and in Ukrainian consumer protection law.
9. EXCHANGE AND RETURN OF GOODS OF PROPER QUALITY
9.1. The Buyer may exchange or return Goods of proper quality within 14 (fourteen) calendar days of receipt if they do not fit in size, style, colour or for other reasons.
9.2. Exchange or return is possible if the Goods have not been used and their presentable condition, tags, labels and packaging are preserved, and there is proof of purchase (receipt or Order number).
9.3. If the required size or model is unavailable for exchange, the Buyer may choose other Goods with a price adjustment, wait for restocking, or return the Goods for a refund.
9.4. Goods of proper quality included in the list approved by the Cabinet of Ministers of Ukraine (in particular underwear and hosiery) cannot be exchanged or returned.
9.5. To arrange an exchange or return, the Buyer fills in the form on the “Returns” page or writes to the Seller by email or Telegram, stating the Order number, name, phone and reason.
9.6. Shipping of Goods of proper quality back to the Seller is paid by the Buyer. Cash-on-delivery shipments are not accepted.
9.7. Refunds for returned Goods are made within the periods set by Ukrainian consumer protection law after the Seller receives the Goods, using the original payment method or to the Buyer’s bank account.
10. GOODS OF IMPROPER QUALITY
10.1. If a manufacturing defect is found or the Buyer received the wrong item, the Buyer has the rights provided by Ukrainian consumer protection law: replacement, a proportionate price reduction, free repair or a refund.
10.2. The Buyer notifies the Seller of the defect by sending the Order number, a description and photos. The Seller considers the request and, if necessary, inspects the Goods after receiving them.
10.3. If an examination is needed to establish the cause of the defect, it is carried out in the manner established by law.
10.4. If the defect is confirmed, the Seller covers the shipping and replacement costs.
10.5. The Seller is not liable for defects arising after delivery due to improper care, use or storage, third-party actions or force majeure.
11. WITHDRAWAL FROM A DISTANCE CONTRACT
11.1. As the contract is concluded at a distance, the Buyer may withdraw from it without giving reasons within 14 (fourteen) calendar days of receiving the Goods, unless the law sets another period.
11.2. To do so, the Buyer notifies the Seller by any convenient means (form on the Site, email, Telegram) and sends the Goods back. Returning the Goods within this period also counts as notice of withdrawal.
11.3. The right of withdrawal does not apply to goods made to the Buyer’s individual order or in other cases provided for by law.
11.4. Return shipping is paid by the Buyer. The Seller refunds the payment within the period set by law after receiving the Goods.
12. LIABILITY AND FORCE MAJEURE
12.1. The parties are liable for failure to perform or improper performance of their obligations under this agreement and the law of Ukraine.
12.2. The Seller is not liable for the consequences of inaccurate data provided by the Buyer or for the actions of delivery services, banks and payment services beyond the Seller’s control.
12.3. Nothing in this offer limits the Buyer’s rights guaranteed by consumer protection law.
12.4. The parties are released from liability if non-performance is caused by force majeure (hostilities, air-raid alerts, power outages, natural disasters, decisions of authorities, etc.). The affected party notifies the other as soon as possible.
13. PERSONAL DATA
13.1. The Seller processes the Buyer’s personal data only to the extent needed to fulfil the Order and this agreement, in accordance with the Law of Ukraine “On Personal Data Protection”.
13.2. How data are processed, who receives them, how long they are kept and the Buyer’s rights are described in the Privacy Policy on the Site.
14. TERM AND CHANGES TO THE OFFER
14.1. The offer is valid from its publication on the Site until it is withdrawn.
14.2. The Seller may amend the offer. The new version takes effect when published on the Site.
14.3. Orders placed before a new version is published are governed by the version in force when the Order was placed.
15. DISPUTES AND OTHER TERMS
15.1. Disputes are resolved through negotiation. If no agreement is reached, the dispute is resolved under the law of Ukraine. The Buyer may also contact consumer protection authorities.
15.2. If any provision of the offer is held invalid, the remaining provisions remain in force.
15.3. Matters not covered by this offer are governed by the law of Ukraine.
15.4. The English version is provided for convenience. In case of discrepancy, the Ukrainian version prevails.
16. SELLER CONTACTS
notyet online store, https://notyetclo.com
Email: support-notyetclo@gmail.com
Telegram: @managernotyet
Hours: Mon–Sun, 10:00–20:00